1. COMPANY IDENTIFICATION & SCOPE
1.1 Legal Entity Identification:
These Provider Terms & Conditions ("Provider Terms") govern the contractual relationship between Actiontrails Ltd (referred to as the "Company", "Platform", "we", "us", or "our") and you, the adventure tour operator, local guide, or experience host ("Provider", "you", "your").
- Company Registration Number: 633311
- Registered Office Address: 51 Bracken Road, Dublin, Co Dublin, Ireland, D18 CV48
- Provider Support Email: info@actiontrails.com
1.2 Scope of Agreement:
These Provider Terms govern your listing and offering of adventure activities, guided trips, and outdoor events ("Events") on our marketplace. These Provider Terms supplement our general Terms of Service. In the event of a conflict between the general Terms of Service and these Provider Terms, these Provider Terms shall take precedence for Providers.
2. PROVIDER ONBOARDING & SELF-DECLARATION VERIFICATION
2.1 Eligibility & Manual Verification: To list Events on the Platform, you must register as a Provider and complete our onboarding self-declaration process. The Platform reserves the right to manually review submitted information and request supporting documentation (such as government-issued identification, business registration certificates, operating licenses, and insurance policies) before or after approving your account.
2.2 Representations & Warranties: By registering as a Provider, you represent, warrant, and self-certify that:
- You are a legally registered business entity or an authorized sole proprietor operating in compliance with all applicable local, national, and international laws.
- You possess all mandatory licenses, authorizations, commercial permits, land-use access approvals, and health and safety permits required to conduct your listed Events in each operational jurisdiction.
- Your guides, instructors, and personnel hold active, recognized professional qualifications and safety certifications (e.g., Wilderness First Responder, Mountain Guide certification, Rescue Diver, CPR/First Aid) appropriate for the specific hazard level of your Events.
- You maintain valid applicable local liability insurance coverage appropriate for high-risk adventure activities.
3. LISTING STANDARDS & ACCURACY
3.1 Event Information Requirements: You are solely responsible for creating, managing, and maintaining accurate and up-to-date listings for your Events. Each listing must clearly disclose:
- Complete itineraries, meeting locations, and duration.
- Inclusions, exclusions, and mandatory equipment required from participants.
- Physical fitness requirements, minimum age limits, skill prerequisites, and medical disclosures.
- Maximum capacity and minimum group size thresholds.
3.2 transparent Base Pricing: You set the base price for your Events. The price listed on the Platform must be equal to or lower than the price offered through your direct channels or other third-party booking platforms for the same Event on the same date.
4. MARKETPLACE COMMISSION
4.1 Pricing Model & Customer Fee Structure:
- Base Event Price: The price you set to receive for each participant must include the booking commission.
4.2 Tax Obligations: You are strictly responsible for identifying, calculating, collecting, and remitting all applicable local sales taxes, Value Added Tax (VAT), Goods and Services Tax (GST), or local tourism levies required by relevant tax authorities in your operating regions.
5. OPERATIONAL RESPONSIBILITIES & SAFETY PROTOCOLS
5.1 Duty of Care & Safety: You retain complete operational supervision and control over the execution of listed Events. You are solely responsible for:
- Inspecting, maintaining, and providing safe, industry-standard equipment.
- Monitoring weather conditions, terrain stability, and environmental hazards.
- Enforcing safety protocols and refusing participation to any traveler who lacks required physical capability or equipment, or fails to comply with safety instructions.
5.2 Emergency Management: You must maintain an active emergency action plan, including first-aid kits, communication devices suitable for remote areas, and protocols for emergency medical evacuations.
6. PROVIDER CANCELLATIONS & FORCE MAJEURE
6.1 Unilateral Provider Cancellations: If you cancel a confirmed Event for non-safety reasons (e.g., scheduling conflicts or insufficient staffing):
- Travelers will receive a 100% full refund, inclusive of the 5% Platform Fee, and the entire cost is borne by the Provider.
- You may be charged an administrative processing fee by the Platform to cover payment processor non-refundable transaction costs.
- Repeated unexcused cancellations may result in account suspension or removal from the marketplace.
6.2 Weather & Safety Cancellations: If an Event is cancelled due to severe weather, natural hazards, or legitimate safety concerns prior to commencement:
- You must notify the Platform and affected travelers immediately.
- Travelers will receive a 100% full refund or option to reschedule. No administrative penalties will be assessed against you for safety-driven cancellations.
7. STRICT ANTI-CIRCUMVENTION
7.1 Off-Platform Transactions: You are strictly prohibited from attempting to bypass the Platform's booking infrastructure or fee structure. You shall not solicit, encourage, or accept direct bookings, cash payments, or off-platform transactions from Users introduced to you via the Platform prior to a confirmed booking.
7.2 Prohibited Information Sharing: Sharing direct contact details (including phone numbers, personal email addresses, WhatsApp details, or bank routing numbers) in pre-booking messages is strictly forbidden.
7.3 Violation Consequences: Any breach of this section will result in immediate termination of your Provider account, cancellation of active listings, , and potential court proceedings or legal action.
8. INDEMNIFICATION & LIMITATION OF LIABILITY
8.1 Provider Indemnification: You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or legal fees arising out of or in connection with:
- Your breach of these Provider Terms or applicable local laws.
- Personal injury, illness, property damage, or wrongful death occurring during or in connection with your Events.
- Your failure to obtain necessary operational permits, licenses, or insurance.
- Any inaccuracy or misrepresentation contained in your Event listings.